Intro

Outline for webinar:

• what sojo does
• walk through how sojo can be used in the wild to enhance the overall experience in-home during the stay
• Recap of sojo’s preferred partnership with skyrun
• Q&A
• HH for one lucky attendee of the webinar - $1K value

what sojo does

• https://app.pitch.com/app/presentation/d80e5a10-ccae-4f2a-9ce5-3444248117d6/abc41d28-5bbc-4608-b880-2ea1d8140c7a
  • Can we make a couple updates to this and make it look more like our current deck?
    • bathroom/kitchen/pantry/gifts/how it works updated

sojo in the wild

Check-in is the manifestation of your brand. Expectations start compiling when the reservation is booked. Check-in is curtains up.

• 5 senses
  • Smell - Pura
  • Taste - Snack
  • Touch - Gift
  • See - lighting
  • Hear - music timer on TV
• Not sojo related, but onsite evaluations - great incentive for your team!
  • what does the property look like at night?
    • Highlands NC - arrived at 10p

Lean on technology to enhance the in-property experience

• in an increasingly contactless world, automate the parts of your operation that eliminate human error, and relieve burn-out from manual redundancy. find the tasks that your team repeats on a daily, weekly or monthly basis and find technology solutions for those processes. Dynamic pricing, data dashboards, CRM, amenity automation (smile)
• Keep the human aspect where its most important – hand-written notes, friendly check-in experience, morning after check-in call, knowing the clark family booked for an anniversary and leaving flowers – something a computer would never know
  • Ex. stayed in Telluride hand drawn skier from their inspector

Every guest wants to feel like a VIP, whether its a guest or owner - was the money they spent worth it? Does their management company appreciate their investment?

• guest gifts
  • all guests - card and a snack $4
  • VIP - branded cooler backpack
• Owner gifts
  • owner stay - yeti tumbler and card
  • new owner - bottle of wine and a bluetooth speaker
• A tip to get this right: equipped every person on your team with an emergency kit:
  • cleaning supplies, batteries, lightbulbs, extra gifts, etc.

recap of partnership

• preferred pricing
• corporate approved artwork
• Integration to skytracks complete

Q&A

Announce Housekeeper Happy Hour

closing/next steps

• no set-up fees, subscription fees, cost for branding or contracts - AND pricing is fixed.

if you want more information feel free to contact me [email protected] (have this on screen) or, if you’re ready to get started, next step is scheduling your kickoff call