Best experience for the prospect based on delivery/pack methods

• smart bulk
• bags
• weekly (which markets)
• monthly (which markets)
• if they have a laundry facility, what is best?
• what do we do for ocean props?
• what do we do for franchise locations?
• what is most cost effective for sojo?

Weekly smart bulk is the best for sojo - we can send the most amount of amenities in the smallest amount of packaging. My Vacation Haven is a perfect client for this.

Direct to property is going to be a bad order value to shipping: Oasis, New Nest, etc.

Where sojo becomes really sticky is kitted in bags. Consolidates shipments. We can fit more bags in a shipping box. Lewis Realty - they like boxes because they can stack (larger storage area)

Client best experience is kitted in bags and all of the amenities we offer.

Paper products - if they dont go with us, someone is still counting rolls or TP and PT. We lose some of our value when that happens. If you buy from costco and store in home, you cant monitor this. You have no idea what is being used.

For sojo, paper is more costly.

sojo’s favortie client is 360

• highest order value, spending the most with us per reservation
• workflows in new UI - amenities, alaya robes workflow (arrival based), guest gifts (80% of guests), paper (in bulk weekly)

Self serve:

• not great for sojo because they have such a low tolerance/knowledge of tech. We’re having to teach them