Topic Ops Efficiency Custom Branding Owner Retention and Acquisition Tier
Market
Beach ”Using sojo is probably one of the best things we’ve ever done. The automation appeals to me because anything that makes my job as well as my team’s job easier and more efficient — I’m all about it, sign me up.”
- Property Manager in Texas Unknown
Beach ”sojo has worked flawlessly so far. It has helped our team tremendously because everything you need is all in one box. It’s just pick up, drop off, and assemble.”
- Prime Vacations, Florida Tier 1
Beach “The housekeeping teams are set up for speedy success as they unpack amenity products from the property’s reservation box. The products in each box are clearly labeled and color-coded by room, making the process as simple as can be. Thanks to these product placement efficiencies, the team has more time to focus on other cleaning and turn-day checklist items.”
- 360 Blue, Florida’s Emerald Coast (uses Lux Curated Package, Custom Packaging, Custom Guest Gifts) Tier 1
"Beyond improving the preparation process, 360 has saved notable time when it comes to cleaning. 360’s housekeeping teams are set up for speedy success as they unpack amenity products from each property's reservation box. The products in each box are clearly labeled and color-coded by room, making the process as simple as can be. With these product placement efficiencies, the team now spends around 5-10 minutes on each home.”
- 360 Blue, Florida’s Emerald Coast (uses Lux Curated Package, Custom Packaging, Custom Guest Gifts) Tier 1
Beach ”Total turn-time with sojo: Less than 16 hours/week for preparation, 5-10 min/home for installation.”
- 360 Blue, Florida’s Emerald Coast (uses Lux Curated Package, Custom Packaging, Custom Guest Gifts) Tier 1
Mountain “Prior to implementing sojo, typical turnover days were quite chaotic. Our housekeeping contractors had to juggle not only the turn of the home but also the task of ensuring they had the right amount of supplies for all their cleaning assignments that day.”
**- VRC (Vacation Rental Collective), Multi-Destination Market
(VRC uses: Lux Curated Package and Custom Packaging)** Tier 1
Mountain ”Since implementing sojo, our team's turnover days have radically transformed. With sojo, automating the supply management aspect, our housekeeping partners can now concentrate their efforts on the most critical aspect of their job: cleaning the home. This has significantly reduced the time required for preparation before each reservation. We have also experienced a substantial decrease in guest calls reporting missing starter supplies for their stay.”
**- Mary Beth Miles, CEO of VRC (Vacation Rental Collective), Multi-Destination Market
VRC uses: Lux Curated Package and Custom Packaging** Tier 1
Beach “Guests love the iTrip branding on the items! Products smell great as well.”
- Mary Ceccarelli, iTrip Charlotte
Tier 1 - iTrip Tier
Mountain, Beach “It has been fabulous. Everything is consistent and at a high quality. The guests, the owners, and our business all win.”
- Corey Tigner, iTrip Northwest, Multi-Destination Market “Owners love to know that there is a consistent quality product offered in their homes.” - Corey Tigner, iTrip Northwest, Multi-Destination Market Tier 1 - iTrip Tier
Beach ”Our cleaning teams love that everything comes packaged by house and it’s easy to place where it goes. They love how it looks.”
- Fickling Vacation Rentals, St. George Island, FL “Guests are loving the cool packaging and the quality of the items we provide upon arrival. They’re more inclined to leave us a review and rave about the free stuff.”
- Mary Ceccarelli, iTrip Charlotte Tier 1
Mountain, Beach **“**Our cleaning teams love the operational efficiencies and consistency in the products.”
- Corey Tigner, iTrip Northwest, Multi-Destination Market Tier 1 - iTrip Tier
Mountain, Beach “The people at sojo have been fabulous to work with. Always helpful, communicative, and great at solving any issues that may arise.” - Corey Tigner, iTrip Northwest, Multi-Destination Market Tier 1 - iTrip Tier
Beach **“**Automation has made it easier to run my business. Plus, I don't to worry about inventory anymore.”
- Mary Ceccarelli, iTrip Charlotte Tier 1 - iTrip Tier
Beach “Packages come ahead of time and always look presentable.”
- Mary Ceccarelli, iTrip Charlotte Tier 1 - iTrip Tier
Beach “Automation and quality is what pushes sojo over the edge compared to other companies. Keep up the good work!”
- Mary Ceccarelli, iTrip Charlotte Tier 1 - iTrip Tier
Urban “Cleaning teams like that the bags are easy to put out and there is no refilling big bottles of supplies.”
- Amy Rogers, iTrip Houston
“It is something that shows owners I am professional and not just a mom-and-pop management company.”
- Amy Rogers, iTrip Houston
Tier 1 - iTrip Tier
Urban “Not having to purchase toiletries is great and then knowing the package will just show up is nice. Usually when we are getting low on bags to put out another order is on its way so that does help reduce time spent ordering/at the store.”
- Amy Rogers, iTrip North Houston
“One time, my friend sent me a picture of the bag and said her sister was currently renting a house I must manage. So, if someone knows me personally and I am associated with iTrip then I think there is a benefit. Never hurts to have more branding though so I like that it is custom.”
- Amy Rogers, iTrip Houston
Tier 1 - iTrip Tier
Mountain “Overall it’s been a tremendous timesaver for our team. It allows them to focus more on the tasks we want them focused on and less on the mundane prep work.”
- Colonial Properties Cabin & Resort Rentals, Smoky Mountains Tier 2
Mountain “It saves them about 3-5 min. per cabin they pack for which in the long run saves the company money.”
- Sandy Hall, Stony Brook Cabins (awayday)
“The branding is always a plus, they take it home and I think that is what is going to help them remember the local company that they stayed with and they will be more likely to book directly with Stony Brook than a third party.”
- Sandy Hall, Stony Brook Cabins (awayday)
“Using sojo actually allowed us to offer more amenities than we used to, so being able to elevate that a little bit for the guests has definitely been a welcome surprise for them. Just being able to greet them with a few things to get them through a couple days of their stay has been warmly received by all of our guests.”
- Colonial Properties Cabin & Resort Rentals, Smoky Mountains Tier 2
Beach “We are so happy to have teamed up with sojo! This partnership has taken our guest experience to the next level. The custom-branded amenity kits have been a big hit, with guests sharing wonderful feedback about the thoughtfulness and convenience. The kits have not only been a warm welcome but have also helped us build even more brand love by adding that extra touch of 'Hobbspitality' to each stay.”
- Bethany Smith, Chief Administrative Officer at Hobbs Realty
“We've seamlessly integrated sojo into our owner programs, and it has been a real game changer when meeting with potential property owners. The ability to showcase the high-quality amenities that will be placed in their homes not only sets us apart but also adds tremendous value to their experience. Owners love knowing that their guests will have access to these premium products, and they also enjoy the same top-tier amenities during their own stays. It’s a great way to demonstrate our commitment to excellence, making owners feel confident that their property is in great hands.”
- Young's Suncoast Realty & Vacation Rentals, Gulf Shores, AL Tier 2
Beach “sojo has been a game changer for our operations. The ease of working with them has significantly streamlined our processes — everything is conveniently packaged by property, eliminating the need for us to handle or organize amenities. Deliveries go directly to the offices that need them, which has made transportation incredibly efficient. Our guests consistently rave about the quality of the amenities, and we’ve been so impressed with the sojo team and their products that we’ve even started offering guest gifts! This added value has been priceless, giving our guests something to take home and ensuring they always remember who hosted their perfect vacation.”
- Young's Suncoast Realty & Vacation Rentals, Gulf Shores, AL “In the competitive vacation rental space, where guests have countless booking platforms to choose from, standing out is key. Custom-branded sojo amenities have been a fantastic tool in our direct booking strategy. By placing branded products in each property, guests can easily see who manages the home, which makes a lasting impression. When they're ready to return, they know they can book directly with us, saving money and avoiding third-party fees. It’s a simple yet powerful way to build brand loyalty and increase direct bookings, helping us strengthen our relationship with guests long after their stay.”
- Young's Suncoast Realty & Vacation Rentals, Gulf Shores, AL “Owners love them, and tell us how it certainly sets us apart from the competition.” - Young's Suncoast Realty & Vacation Rentals, Gulf Shores, AL Tier 2
Beach “From our first call, sojo made the entire process smooth and easy. Their team has been a joy to work with - always responsive, attentive, offering proactive solutions, and ensuring every detail aligned perfectly with our brand. sojo has completely transformed the way we prepare for and operate on turn days. They cover every detail of custom amenity kits allowing us to focus on the big picture!”
- Bethany Smith, Chief Administrative Officer at Hobbs Realty
Tier 2
Beach Christopher Wey ****describes pre-sojo back-of-house amenity operations at Coastal Shore Vacations as having “Too many hands in the pot."
- Christopher Wey, Coastal Shore Vacations Tier 2
Beach “sojo has been a game changer for us. We’ve reduced our backroom inventory supply space by 30%, which has made a huge difference in our operations.”
- CondoRental, Florida “(Cleaning teams) loved it. It added a professional touch and helps marketing our company with it's Cinnamon Shore brand.”
- Cinnamon Shore Vacation Rentals Tier 3
Beach “I've seen guests takes home the amenities as souvenir.”
- Cinnamon Shore Vacation Rentals “Owners LOVE the packaging, supplies and branded name! They don’t know how easy it’s shipped to us, I keep that a secret!”
- Fickling Vacation Rentals, St. George Island, FL Tier 3
Beach ”Our cleaning teams love that everything comes packaged by house and it’s easy to place where it goes. They love how it looks.”
- Fickling Vacation Rentals, St. George Island, FL ”With any software you have to work out the kinks to make sure they talk correctly and sojo went above and beyond when we had a glitch in our system that wasn’t sharing reservations. We were back on track in no time!!”
- Fickling Vacation Rentals, St. George Island, FL Tier 3
Beach “sojo has made our back of house operations much easier, and efficient. Our days of packing up individual items are over.”
- Fickling Vacation Rentals, St. George Island, FL “Owners LOVE the packaging, supplies and branded name! They don’t know how easy it’s shipped to us, I keep that a secret!”
- Fickling Vacation Rentals, St. George Island, FL Tier 3